Core functions, but not limited to:

Responding to patient queries and liaising with the wider primary care team.
Managing appointment requests and signposting patients to our range of services.
Maintaining patient records and maintaining patient confidentiality.
Utilising other information systems to support efficient workflow processes.
Emailing, scanning and coding clinical correspondence.
Processing prescription requests in a timely manner.
Supporting patient health promotion recall campaigns.
Encouraging uptake of our digital tools to support patient self-care.
Taking part in all mandatory training, annual appraisal and continued education, learning and development.
Be involved generally in the maintaining and encouraging of adequate security measures e.g. locking doors, setting security alarm where relevant.
Maintain the Health and Safety of all staff, patients and visitors.
Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity with the agreement of the Practice Manager.
Comply and familiarise yourself with the Practice’s policies and procedures.
Carry out any other duties as reasonably requested by the Clinicians, Practice Manager or Patient Services Manager.

Reception Duties

Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.
Answer all incoming phone calls from patients and other healthcare professionals. Action as appropriate.
Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
Book/cancel/rearrange appointments via the clinical system.
Support and assist clinicians as required.
Arrange interpreters as necessary.
Ensure up to date patient information is recorded.
Manage requests and completed medical reports. Including the receipt of fees for such reports.
Daily preparation of facilities including, clinical rooms.
Keeping tidy the workspace and waiting area.

Clerical Duties

Ensure that prescriptions are handled accurately and efficiently following protocol
Deal with GP Links including the amendment and deduction of patients records
Monitor incoming electronic test results to ensure prompt review by clinicians
Data entry of new and temporary registrations and relevant patient information e.g. smoking status, BP, ethnicity, medication from hospital letters
Scan all patient information in computerised record i.e. medical documents, hospital reports and letters as necessary
Deal with referrals to primary and secondary care
Action tasks set by clinicians via the clinical systems and email
Handling of document via clinical systems and practice protocols

Data Duties

Reviewing medical records of new patients, inputting and summarising medical history.
Registering patients.
Read coding medical data into clinical system and computerised medical record of patient.
Set up and run clinical searches.
Interrogate data for audit purposes.
Maintain the appointment system
To provide and maintain information required for public health targets. This will include data checking and liaising with the clinical team to improve performance.
Take part in practice performance related to recalls for patients.

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