Improving Call and Recall Outcomes Immunisation Update - Non - Clinical
About the event
NEW
Improving call-recall outcomes
This session will provide you with new techniques for approaching call-recall conversations in order to improve outcomes.
The objective of this method is to support you keeping positive lines of communication open in order that you can enable patients to access appropriate resources that support their decision making.
It will enable you to:
Remove barriers to approaching these conversations
Draw out patient concerns more easily
Identify the root of patient beliefs
Build positive relationships to keep conversations open
Increase uptake of vaccinations, screening etc.
This training is designed for all non-clinical staff involved in call-recall and all practice staff who might speak to patients about services offered e.g. Reception staff, Social Prescribers and Care Co-ordinators.