Leading Your Team for Better Service Standards

1-hour online workshop for Reception Team Leads and Practice Managers.

Good customer service is becoming increasingly important in modern-day General Practice to support a positive patient experience. With the introduction of Active Signposting, it is fundamental that all non-clinical staff within primary care consistently apply excellent communication skills with their colleagues and service users.

This course will allow the delegate to start to make positive moves towards addressing the important aspects of communication and customer service within the workplace. A customer service and call handling training session for your staff is pivotal to ensure everyone experiences positive change. Key to success will be your leadership, where you will be addressing quality assurance subjects, such as:

• Understanding Change
• Defining a set of quality standards.
• Policies and procedures
• Training
• Personal development
• Reward and Recognition
• Operational Governance