This training workshop also focusses on how to position your opportunity in the market using inclusive language and copywriting techniques to produce effective Job Adverts which actively sell the opportunity to relevant candidates and filter out less relevant applications.
Content includes:
• Utilising methods of sourcing candidates including:
o Direct advertising
o Alternative job boards
o Social media
o Networks
o Internal candidates
o Referrals
o Recruitment Agencies
• Tracking success rates for methods of identifying talent
• Understanding the appropriate compensation and benefits package for each role
• Escalating efforts for critical hires where time-to-hire is not on track
• Writing appealing and inclusive Job Adverts (inc. the difference between a Job Description and a Job Advert) Resources provided to attendees:&nbsp;
Key messages from the training workshop takeaway info PDF
• Job Advert - Master Template&nbsp;

Building Talent Pools and Sourcing Candidates

JITSUVAX Empathetic Refutational Interview (ERI) training.JITSUVAX is an EU Horizon 2020 funded global project coordinated by the University of Bristol, which investigates vaccine confidence among health professionals and provides evidence-based training to improve confidence and competence when having vaccine conversations. Training includes motivational interviewing to address hesitancy and dispel myths and misinformation.

Empathetic Refutational Interview Training (ERI) Immunisation Update - Clinical Staff

PLEASE NOTE- THIS TRAINING WILL BE HELD ON ZOOM DETAILS OF THE TRAINING WILL BE SENT NEARER TO THE TIME
This course will cover many issues in relation to customer service and communications in a fun and interactive way, using an actor workshop and real life scenarios from GP practice. The delegates will learn about communication skills, behaviour patterns and how to establish a patient centred service within their practice. The main training resource will be audio telephone calls between a receptionist and a patient.
The aim of this course is for each delegate to achieve a level of self-awareness, so their behaviour, thinking and service can be adapted to differing situations, ensuring a consistently excellent patient journey.
Course Objectives:
By the end of this training course, participants will be equipped to:
<ul>
<li>Improve listening and questioning skills</li>
<li>To understand a communication model</li>
<li>To apply the eight stages of success to actor audio scenarios</li>
<li>To empathise with the patient experience</li>
<li>To learn the SBAR hand over tool</li>
<li>Refresh knowledge around active signposting and social prescribing</li>
<li>To apply certain communication tools to help with dealing with patients/relatives with challenging behaviours</li>
<li>To be self aware and ready to change ones own behaviour</li>
</ul>

Communication, Customer Service and Dealing with Challenging Behaviours

Practice Nurse and HCA Forum
Wednesday 18th September 2024

Practice Nurse and HCA Forum

<h2>Acedemic Half Day - Mental health and winter pressures - Wednesday 18th September&nbsp;</h2>
<h2>Arrival time: 1pm, Lunch served at 1:15pm</h2>
<h2>This event will be held at the Warren, Hayes</h2>
<h2>Please register using your NHS email address.</h2>
<h1>&nbsp;</h1>

Bromley AHD Mental health and winter pressures 

<h2>Non-Clinical Acedemic Half Day - General Practice Toolkit</h2>
<h2>Arrival time: 1pm, Lunch served at 1:15pm</h2>
<h2>This event will be held at The Bromley Court Hotel</h2>
<h2>Please register using your NHS email address.</h2>
&nbsp;
The General Practice Toolkit (for better mental health and overall wellbeing)
 
It is a tough time for everyone working in General Practice today. We understand those challenges and have built a course to give you tools, ideas and management techniques that will support you in all that you do. 
 
This course is designed to cover a number of topics that will all support you in the every-day challenges that you face: 
 
<ul>
<li>
High levels of stress
</li>
<li>
Patient challenges
</li>
<li>
Workload challenges
</li>
<li>
Team unity.
</li>
</ul>
 
We will be reflecting on ourselves as well as the behaviours of others that are perhaps causing stress and anxiety and looking at ways that we can better deal with those to support you going forward. 
 
By addressing areas such as:
 
<ul>
<li>
What we can and cannot control in our working life
</li>
<li>
The causes of escalating situations
</li>
<li>
Creating boundaries, both personal and team based
</li>
<li>
Communication skills
</li>
<li>
Empathetic listening skills
</li>
<li>
Negativity bias and the effects this has on our everyday lives
</li>
<li>
Self-care tips and techniques
</li>
</ul>
 
We will give you a kit bag of hacks and tips, your will be able to create a positive impact immediately after taking the course. 
&nbsp;

Bromley Non-Clinical AHD - General Practice Toolkit

COVID and Flu Imms Update

Southwark PLT - Level 3 Safeguarding Adults and Children Agenda: 13:00 - 13:15 - Introduction to Child Safeguarding and the GP Team with Shimona Gayle 13:15 - 13:45 - Case reviews about neglect through the childhood lifespan with Shimona Gayle and Michele Sault 13:45 - 14:00 - Young Carers - Imago with Angela Holland 14:00 - 15:00 - Adult Safeguarding Framework Domestic Abuse Related Death Reviews Mental Capacity Act Assessments with Alice Wu

Southwark PLT - Safeguarding

This session will look at the complexities of patients living with multi morbidities with a focus on models of care, frailty, diabetes, COPD and heart failure. This study day is aimed at all people working with this patient group.

Long Term Conditions

This is a 2-day course - both days must be attended in full and attendance will be tracked. The dates for this course are:<ul><li>Tuesday 24-Sep-2024</li><li>Tuesday 01-Oct-2024</li></ul>Those who complete the course will be allocated a student nurse placement to host within 3-6months. By attending this course it is assumed that you have the support of your practice manager in hosting student nurses and that you will inform your practice manager of any upcoming placements. Additional follow-up sessions and guidance will be available to further support you when you start hosting students. More details will be discussed during the course.

SSSA Training

The hour is designed to be a supportive session for networking, some clinical supervision. It will allow a safe space for those working within advanced practice to talk about any difficulties and get the opinion of others.

AP Clinical Supervision

This training will be held virtually. You will receive your access link and details one week before the date of the training
Empowerment and creating a positive working environment contribute to employee retention. The onboarding and induction processes undoubtedly contribute to this too. During this engaging session, you will learn how to enhance employee retention in your organisation.
Objectives
<ul>
<li>Understand the significance of the onboarding and induction processes in relation to employee retention</li>
<li>Appreciate the need to promote a good work-life balance</li>
<li>Understand what you can do to empower employees in the workplace</li>
<li>Learn how to create a positive workplace culture</li>
<li>Understand the link between communication and retention</li>
</ul>
Designed for All staff with line management responsibilities.

Employee Retention

This interactive training workshop will give your team members practicala dvice on how to interview candidates to help them progress the strongest applicants for the oppurtunity rather than the applicates who are best at performing in an interview. Those attending will learn techniwues to put nervous candidates at ease and draw out relevant information from thise who have great skills in the role but perhaps not so much in the interview room.&nbsp;
In addition to exploring the candidates skills we will also hae a look at methods of exploring behaviours and evaluating a candidate's real aspirations and drivers to ensure we make good hiring decisions wih career development and future retention in mind.
Content includes:
<ul>
<li>• Best practice for structuring and conducting an inclusive, two-way interview meeting</li>
<li>• Selling the opportunity during the interview - closing the candidate starts here</li>
<li>• Best practice for interviewing candidates with a view to understanding them fully (i.e. is the candidate strong in the role but just not confident in interview scenarios?)</li>
<li>• Designing a set of competency based interview questions specific to the role to identify relevant skills and behaviours</li>
<li>• Diversity, Equity, Inclusion and Belonging – Questions to ask &amp; questions to avoid</li>
<li>• Assessing the candidate’s answers using the STARR technique</li>
<li>• Understanding what’s most important for the candidate</li>
<li>• Identifying potential red flags during the interview (e.g. likely longevity in the role due to study commitments or future aspirations)</li>
<li>• Understanding the likelihood of team fit</li>
<li>• Understanding what’s most important to the candidate</li>
<li>• Benchmarking candidates and candidate selection</li>
<li>• Clinical interview processes v operational interview processes</li>
</ul>
Resources provided to attendees:
<ul>
<li>• Key messages from the training workshop takeaway info PDF</li>
<li>• Interview Form – Master Template&nbsp;</li>
</ul>

Interviewing Candidates

This training will be held virtually. You will receive your access link and details one week before the date of the training
This informative session focuses on the need for change and innovation in primary care and explains how organisations can introduce change, which will lead to positive patient experiences. The session will also cover the various change models that are widely used, specifically explaining how the Plan, Do, Study, Act model can be applied in practice.
Objectives
<ul>
<li>Understand the difference between change and innovation</li>
<li>Gain an overview of the internal and external drivers for change</li>
<li>Learn how to mitigate resistance to change</li>
<li>Gain an overview of the change models</li>
<li>Learn how to apply the PDSA model in practice</li>
</ul>

Change and Innovation

Did you know that seven in ten people with cancer have at least one other long-term condition.
The chances are that you come across patients with cancer more often than you think. So, make every contact count by learning more about how to communicate with and assess the needs of cancer patients in your consultations.
This ½ day course is an introduction to cancer care reviews and supporting the patient through the cancer pathway. We recommend that you also complete the suggested e learning courses first in order to get the most from the session.

Cancer 

Learning Outcomes (Deaf Awareness)
• Identify the barriers that deaf and hard of hearing people face
• List the ways in which deaf and hard of hearing people communicate
• Understand and demonstrate how to implement positive methods of communication, and offer an equal service to deaf and hard of hearing people.
• Apply the finger-spelling alphabet
• Explore the deaf community &amp; culture

Deaf Awareness and Sign Language Workshop - BSL

<ul> <li>Attending this study day you will revise the cardiovascular system with onus on how CVD and CHD impair the normal functioning of the heart and circulatory system.</li> <li>We will consider the populations most at risk and why, and how to identify these groups earlier.</li> <li>You will learn about acute coronary heart disease with a focus on angina, STEMI and NSTEMI including the signs and symptoms, diagnosis and treatment guidelines.</li> <li>The day covers the impact of hypertension, diagnosis guidelines including staging, and the real impact of non-pharmacological treatment strategies.</li> <li>Pharmacological treatment of hypertension is discussed including the consideration of target organ protection, cholesterol etc.</li> </ul>

Cardiovascular Disease (CVD) and Hypertension

Starting with&nbsp;strengthening&nbsp;their understanding of the need for the programme and health inequalities that exist, this&nbsp;comprehensive&nbsp;session gives attendees the knowledge and understanding to support them in carrying out an NHS Health Check, including the&nbsp;significance&nbsp;of their results and CVD risk, acting on the filters and providing brief advice.
&nbsp;
Intended learning outcomes
<ul>
<li>State why NHS Health Checks are important.</li>
<li>Identify non-modifiable risk factors for cardiovascular disease.</li>
<li>Identify modifiable risk factors for cardiovascular disease.</li>
<li>Know the NHS Health Check filters</li>
<li>State how an NHS Health Check should be conducted.</li>
<li>Identify how an NHS Health Check can assess and interpret the risk of cardiovascular disease.</li>
<li>State how the risk of cardiovascular disease and opportunities for reducing this risk may best be communicated.</li>
</ul>

NHS Health Checks Update with Michaela Nuttall

This is a 2 day course:Day 1: Tuesday 8-Oct-2024Day 2: Wednesday 9-Oct-2024Both days must be attended to receive a certificate . After you have attended day 1 you will be invited to attend day 2 .This course is for practitioners new to vaccinating.Day One covers:<ul class="tight" data-tight="true"><li>History of Vaccination and Immunisation</li><li>Challenges of vaccine hesitancy and dispelling myths</li><li>Overview of UK bodies involved with vaccination and policy.</li><li>How do Vaccines work with the immune system</li><li>Types of vaccines</li><li>PGD/PSD and legal requirements</li><li>Anaphylaxis</li><li>Storage and Cold Chain</li></ul>Day Two covers:<ul class="tight" data-tight="true"><li>Injection Technique</li><li>UK Childhood Vaccination programme overview</li><li>Incomplete Vaccinations</li><li>Travel discussion – signposting</li><li>Consent</li><li>Safeguarding</li></ul>

Vaccination, Immunisation and Injection Technique

Ensuring that your practice is maximising potential income is essential in developing the organisation and improving service delivery. This informative session advises delegates on all areas of income, highlighting potential additional income streams that are available. Delegates will learn how all members of the organisation have a role to play in maximising income opportunities and the associated benefits.
Objectives
<ul>
<li>Learn about the various income streams available in general practice</li>
<li>Discover the link between QOF and income generation</li>
<li>Learn about cost-benefit analysis for enhanced services</li>
<li>Understand how to effectively cost for staff</li>
<li>Gain an understanding of income streams that are often overlooked</li>
<li>Recognise why using specialist accounts can help to save money</li>
</ul>
Designed for Practice managers and GP partners / aspiring partners.

Financial Management 

Introduction to types of mental health problems; anxiety, depression, psychosis, bi-polar affective disorder, and personality disorderAssessment of mental health – how to look out for increasing deterioration of mental state and document.Risk assessment and different areas of possible risks.Rating scales to assess severity of symptoms.

Mental Health Assessment

Starting with&nbsp;strengthening&nbsp;their understanding of the need for the programme and health inequalities that exist, this&nbsp;comprehensive&nbsp;session gives attendees the knowledge and understanding to support them in carrying out an NHS Health Check, including the&nbsp;significance&nbsp;of their results and CVD risk, acting on the filters and providing brief advice.
&nbsp;Intended learning outcomes
<ul>
<li>State why NHS Health Checks are important.</li>
<li>Identify non-modifiable risk factors for cardiovascular disease.</li>
<li>Identify modifiable risk factors for cardiovascular disease.</li>
<li>Know the NHS Health Check filters</li>
<li>State how an NHS Health Check should be conducted.</li>
<li>Identify how an NHS Health Check can assess and interpret the risk of cardiovascular disease.</li>
<li>State how the risk of cardiovascular disease and opportunities for reducing this risk may best be communicated.</li>
</ul>

NHS Health Checks with Michaela Nuttall

This interactive training workshop will help team members understand how to present compelling offers of employment to candidates to maximise the offer to acceptance ratio.
Content includes:
• When and how to present an offer of employment to maximise acceptances in a competitive and talent short job market
• Selling the opportunity on merit presenting the full benefits beyond just the salary
• Presenting career development pathways
• Negotiating (inc. when to consider flexible working or study support)
• Case studies of offers accepted and rejected
• Following up on rejected offers

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