Join our Pharmacy Forum for a brief overview of Heart Failure and how to do a Heart Failure review in your practice.Speaker - Clare Thomson, Specialist PCN Pharmacist

Pharmacy Forum - Managing Heart Failure in Primary Care 

This meeting will be held on MS Teams&nbsp;
This forum is designed for general practitioners including GP partners, salaried GPs, long-term locums, and GP registrars. Led by Dr. Myra Gogate, this space offers a chance to connect with peers, share experiences, and support each other in navigating the fast-evolving world of general practice. Join us to build stronger networks and boost wellbeing across Bexley's GP community.
<ul>
<li>12:45–1:00 PM&nbsp;– Oviva</li>
<li>1:00–1:15 PM&nbsp;– DDM</li>
<li>1:15–1:30 PM&nbsp;– Questions and Discussion</li>
<li>1:30–2:00 PM&nbsp;– Balint Group</li>
</ul>
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Bexley GP Forum 

Attending this study day you will revise the cardiovascular system with onus on how CVD and CHD impair the normal functioning of the heart and circulatory system. We will consider the populations most at risk and why, and how to identify these groups earlier.Aims of the session:<ul class="tight" data-tight="true"><li>Understand acute coronary heart disease - with a focus on angina, STEMI and NSTEMI.</li><li>Know the signs, symptoms, diagnosis and treatment guidelines.</li><li>Learn about the impact of hypertension, diagnosis guidelines including staging and the real impact of non-pharmacological treatment strategies.</li></ul>

Cardiovascular Disease and Hypertension

Calling all SEL colleagues involved in the supervision of First Contact Practitioners!If you have any questions, queries or points of discussion regarding the supervision of First Contact Practitioners, please come along to our informal online drop in sessions hosted by your SEL FCP Leads.There are two more dates remaining, these are -Tuesday 15th July 2025Tuesday 9th September 2025

FCP Supervisor Drop in Session

This study day will provide a revision of skin anatomy, types of wounds - including acute and chronic and the phases of wound healing. We will look at appropriate cleansing techniques, use of dressings and assessment and management of pain. It is appropriate for beginners and those requiring a refresher.

Wound Care and Burns 

The agenda will include presentation on Bowel cancer in &lt; 40s, RDC Case Studies, STAG/IRMO project, Introduction to SELNET resources, and information about Prostate - text messages

Southwark PLT - Cancer 

This session will explain the need to effectivley prepare for a CQC inspection and then remain prepared. The session discusses the areas that the CQC look at during an inspection, whilst offeering practical advice for organisations to ensure they are CQC compliant.&nbsp;
Aims of the session -
<ul>
<li>Understand how to effectivley prepare for a CQC inspection&nbsp;</li>
<li>Gain an ocerview of the fundamentals standards of care</li>
<li>Understand CQC quality statements and population groups&nbsp;</li>
<li>Learn what information you will need to have readily available during an inspection</li>
</ul>
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Being CQC Ready

Aim:
To introduce you to the models, strategies and approaches to health promotion and explore the health inequalities that currently exist.&nbsp; We then introduce you to the elements of the NHS Health Check (touching on the Vital 5 Mental Health Check) for patients.&nbsp; This will provide you with the knowledge and support to begin to undertake the NHS Health Check independently, understand the results and be able to give brief advice to your patients.
&nbsp;Learning outcomes:
By the end of the session you will:
<ul>
<li>Be able to identify the reasons why these checks are offered.</li>
<li>Be familiar with the procedures and tools to undertake the NHS Health Check.</li>
<li>Understand the ways we can prevent and educate patients to protect them from the risk of disease.</li>
<li>Recognise the models and strategies used in health promotion.</li>
<li>Identify some of the health promotion strategies in relation to current health priorities.</li>
<li>Have had an opportunity to explore how the theories can be applied in practice.</li>
<li>Develop an awareness of factors that impact on the success of health promotion activities.</li>
<li>Understand what motivational interviewing and Making Every Contact Count is, and how these can be used to improve outcomes for patients.</li>
<li>Be prepared for a period of supervision in practice to become competent in undertaking the NHS Health check.</li>
</ul>
Please Note: This session is not to be undertaken instead of the Vital 5 Check training if this is delivered in your practice;&nbsp; this course provides some additional learning to help you develop the confidence to have a brief conversation with your patient about their mental health whilst they are attending for their Health Check, and signpost if required.

NHS Health Checks 

A comprehensive blood test interpretation course. This course features 2 interactive sessions and real-world case studies. This session is designed for both newcomers and those who are seeking a refresher.The two days for this course are -<ul><li>20-June-25</li><li>14-Jul-25</li></ul>Attending this session will offer a wide range of essential blood tests, empowering you to develop a greater understanding of blood testing and interpretation.Throughout the course of the 2 days you will delve in to the interpretation of :Full Blood Count (FBC)Infectious/Inflammatory Disease MarkersRenal Function TestsLiver Function Tests (LFT's)Thyroid Function Tests (TFT's)Nutritional Markers (Vitamin D, B12, Folate)Bone ProfileHbA1CLipid ScreeningCancer Antigen Tests (CA125, PSA)This session will involve engaging in interactive case studies and hands-on exercises to apply to your newfound knowledge.Both days of this course must be attended in order to receive your certificate of completion.

Blood Test Interpretation 2 Day Course

This study day gives you a foundation knowledge in COPD and is suitable for beginners and those needing an update. This is NOT the equivalent to undertaking a course in managing patients with COPD in your practice. You will revise the respiratory system and gain a better understanding of how the condition of COPD impacts on this and on the body more systemically. You will learn about the impacts of COPD as an inflammatory condition on other comorbid conditions.Aims of the session:<ul class="tight" data-tight="true"><li>Knowing how we assess for a correct diagnosis</li><li>Gaining an overview of diagnosis and treatment guidelines including NICE and GOLD</li><li>Understanding what a good COPD review looks like - Comorbid Condition Awareness</li><li>Smoking depression scoring, inhaler technique and nutrition</li><li>Showing personalised action plans (PAPs)</li><li>Treatment - Stepping up and Stepping down</li><li>Understanding responsible prescribing</li><li>Emergency Care - are rescue packs appropriate?</li><li>End of Life Planning</li></ul>

Update on COPD Management for Primary Care 

PLEASE NOTE- THIS TRAINING WILL BE HELD ON ZOOM DETAILS OF THE TRAINING WILL BE SENT NEARER TO THE TIME
This course will cover many issues in relation to customer service and communications in a fun and interactive way, using an actor workshop and real life scenarios from GP practice. The delegates will learn about communication skills, behaviour patterns and how to establish a patient centred service within their practice. The main training resource will be audio telephone calls between a receptionist and a patient.
The aim of this course is for each delegate to achieve a level of self-awareness, so their behaviour, thinking and service can be adapted to differing situations, ensuring a consistently excellent patient journey.
Course Objectives:
By the end of this training course, participants will be equipped to:
<ul>
<li>Improve listening and questioning skills</li>
<li>To understand a communication model</li>
<li>To apply the eight stages of success to actor audio scenarios</li>
<li>To empathise with the patient experience</li>
<li>To learn the SBAR hand over tool</li>
<li>Refresh knowledge around active signposting and social prescribing</li>
<li>To apply certain communication tools to help with dealing with patients/relatives with challenging behaviours</li>
<li>To be self aware and ready to change ones own behaviour</li>
</ul>

Communication, Customer Service and Dealing with Challenging Behaviours

Date: Thursday 26th June Time: 9:30am - 16:30pm Venue: Northside House, 3rd Floor 69 Tweedy Road, Bromley North, BR1 3WA
Agenda:
Welcome from Rachel Simo and Michelle Barratt 9:30 - 10:45am GLP-1 and insulin pump update&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Dr Danielle Lewis 10:45 - 11:00am Coffee Break 11:00 - 12:30pm Case studies - Group work to discuss case studies BHC DSN's - Holly Roche, Annette Broughton and Jodie Sanford 12:30 - 13:00pm Lunch Break 13:00 - 14:00pm - Referral pathways for weight loss programmes BHC Dietician - Emma Smith 14:00 - 14:15pm Tea Break 14:15 -16:30pm - Insulin workshop&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;BHC DSN's - Holly Roche, Annette Broughton and Jodie Sanford
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 Bromley Diabetes Update 

This training session revisits current methods of contraception, actions and contradictions. It will also update on any new developments in this field. During this session it will also update on any new developments in this field.We will be using case studies to check learning and use of UKMEC.

Contraception Update 

Learning Outcomes -<ul class="tight" data-tight="true"><li>Describe best practice in vaccine administration</li><li>Evaluate own practice in relation to best practice </li><li>Utilise key resources to support practice</li></ul>

Vaccine Administration - Best Practice 

This meeting will be held Face-to-Face - Greenwich &amp; Bexley Community Hospice - 185 Bostall Hill, Abbey Wood, London SE2 0GB
Nursing &amp; Healthcare Support Staff Forum&nbsp;This forum is designed for nursing and healthcare support staff including practice nurses, nursing associates, healthcare assistants, and ACPs. Led by Vivian Leigh, this space offers a chance to connect with peers, share experiences, and support each other in navigating the fast-evolving world of general practice. Join us to build stronger networks and boost wellbeing across Bexley's nursing and clinical support teams.
Agenda:
12.00 - 13.00&nbsp; &nbsp;- Signed in at reception, lunch and welcome
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13.00 - 13.20-&nbsp; Dan Rawson - Promotional Product Presentation - Copd&nbsp; - Chiesi Ltd
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13.20 -&nbsp; 13.50&nbsp; &nbsp; &nbsp;Michelle Barber&nbsp; -&nbsp; The get UBetter MSK App
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13.50 - 14.00&nbsp; &nbsp; &nbsp;-&nbsp; BREAK
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14.00 - 15.30&nbsp; -&nbsp; &nbsp; Raman Sangha&nbsp; &nbsp; &nbsp; -&nbsp; &nbsp; &nbsp;Representative&nbsp; &nbsp; Urgo&nbsp; &nbsp;-&nbsp; &nbsp;Dressing&nbsp;
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15.30 - 16.00&nbsp; &nbsp;-&nbsp; &nbsp;Jennifer Liddington&nbsp; -&nbsp; &nbsp; CCPL Healthy behaviours&nbsp;
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&nbsp;16.00 - CLOSE
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(Sponsored by Dan Rawson - Account Specialist - Chiesi and&nbsp; Raman Sangha - Urgo.com)

Bexley Nursing Forum 

Learning Outcomes -<ul class="tight" data-tight="true"><li>Explain the impact of these programmes on vaccine preventable disease </li><li>Describe current issues in immunisation within these programmes </li><li>Identify ways in which to improve vaccine uptake</li></ul>

Child and Adolescent Immunisation Update 

We are excited to offer a 3-Day course which covers intermediate/advanced diabetes.
These sessions will be interactive and practical sessions giving you the confidence to work with and manage your diabetes patients which will include the initial review, tailored lifestyle approach, oral medicaion and injectable starts.&nbsp;
All 3 days of this course must be attended in order to recieve a certificate of completion. Please see the dates below&nbsp;
<ul>
<li>Friday 27-Jun-25</li>
<li>Wednesday 9-Jul-25</li>
<li>Thursday 24-Jul-25</li>
</ul>
Day 4 includes -
<ul>
<li>To understand the oral medications used to treat Glucose management for Diabetics</li>
<li>Know the side effects and where to look for contradictions </li>
<li>Be more confident in titrating prescribing and deprescribing with support as needed&nbsp;</li>
<li>Be more confident in using NICE guidelines to help direct next steps</li>
<li>Practice using guidelines - Case Studies</li>
<li>Thinking next steps...</li>
</ul>
Day 5 &amp; 6 includes -
<ul>
<li>Next Steps</li>
<li>How we have come to this decision </li>
<li>Injectables </li>
<li>GLP1</li>
<li>Insulin - Different types of action and prifile&nbsp;</li>
<li>How to do an insulin start&nbsp;</li>
<li>Risks and benefits&nbsp;</li>
<li>How do we put this all together&nbsp;</li>
<li>Practical session and case studies</li>
</ul>

Intermediate/Advanced -  An Exciting Journey into better Diabetes Care

We are excited to offer a virtual 3 day course which covers foundation diabetes.These sessions will be interactive and practical sessions giving you the confidence to work with and manage your diabetes patients which will include the initial review, tailored lifestyle approach, oral medication and injectable starts.All 3 days of this virtual course must be attended in order to receive a certificate of completion. Please see the dates for this course below -<ul><li>Monday 30-Jun-25</li><li>Friday 11-Jul-25</li><li>Friday 25-Jul-25</li></ul>Day 1&amp;2 includes -<ul><li>How to diagnose?</li><li>Understanding the results- Hba1c, Cholesterol, ACR and EGFR</li></ul>Introducing the 9 Care Processes, these include:The Foot ChecksPhysical Measurements - BP/Waist/Weight/HeightEye CareACR - Why is this so important?Smoking- Do Not IgnoreDay 3 Includes -<ul><li>Diet and lifestyle in detail - how our education can make a difference</li><li>The Diabetes Consultation - we discuss CKD, Cholesterol and Hypertension</li><li>Think health inequalities, how can we address them</li><li>RULES: Hypo, Driving and Sick Day</li></ul>

Foundation Diabetes - An Exciting Journey into better Diabetes Care

This is an introductory session to Annual Health checks in primary Care.It will involve best practice for the management of annual health checks for those patients within your practice who are on the learning disability register. People with a learning disability often have poorer physical and mental health than other people. This does needs to be the case, and this session will be designed to help manage the health checks in the best way possible for this group of patients. It will cover practice guidance on making reasonable adjustments and allow patients with a learning disability to access healthcare in an equitable way.

Learning Disability - Annual Health Checks 

Care Navigation training is now essential across South East London’s boroughs to meet rising patient demand, tackle workforce shortages, and enhance healthcare efficiency. This training ensures patients see the right person at the right time with minimal delays, reduces pressure on frontline staff and support teams, and improves overall patient experience and health outcomes.Course Objectives -<ul class="tight" data-tight="true"><li>Understand patient needs and perceptions to provide better support</li><li>Enhance your knowledge of the healthcare system for effective navigation</li><li>Ask the right questions to guide patients confidently and efficiently</li><li>Develop trusted solutions that add value to patient care</li><li>Identify and overcome common barriers in care navigation</li><li>Apply negotiation tools and tactics to help patients access the right services</li></ul>Learning Outcomes -<ul class="tight" data-tight="true"><li>Streamline healthcare services by effectively guiding patients</li><li>Enhance patient outcomes through informed decision-making</li><li>Reduce workload by directing patients to the right care efficiently</li></ul>

Mastering Care Navigation with Confidence

This 3 hour training course will introduce reception managers to models of leadershop and the importance of critical conversations and performance management. We will discuss processes needed to ensure that systems are implemented safely and efficently within thier practice.&nbsp;
We will discuss the delegates approach to risk and the importance of understanding issues relating to practice protocols, supervision, competence and raising concern.&nbsp;
Aims of this course:
<ul>
<li>Learn skils to lead your team to implement a consistent service standard</li>
<li>Understand the importance of effective competence assessment and regular team conversations&nbsp;</li>
<li>Study Golemans leadership styles&nbsp;</li>
<li>Analyse challenging conversation videos</li>
</ul>

Challenging Conversations for Reception Managers

If you are new to working in Primary Cre, a tour of 'The Treatment Room' is a good place to start. This is where many services are offered by the GP, Practice Nurses, Nursing Associates and Health Care Assistants. It includes all of the equipment required for consultations, undertaking blood tests, dressings, immunisations and many other procedures that are performed on a daily basis.Aim of the session:Join us for an 'online tour' of The Treatment Room to introduce you to the equipment and its uses.Learning Outcomes:<ul class="tight" data-tight="true"><li>Have become familiar with the equipment in the Treatment Room</li><li>Have a better understanding of how and why the equipment is used.</li></ul>

The Treatment Room - CC+

Good customer servicer is becoming increasingly important in modern day General Practice to support a positive patient experience. With the introducton of Active Signposting, it is fundamental that all non-clinical staff within primary care consistently apply excellent communication skills with their colleagues and service users.&nbsp;
This course will allow the delegate to start to make positive moves towards addressing the important aspects of communication and customer service within the workplace. A customer service and call handing traning session for staff if pivotal to ensure everyone experiences positive change. Key to success will be your leadership where you will be addressing quality assurance subjects such as :
<ul>
<li>Understanding Change</li>
<li>Defining a set of quality standards.</li>
<li>Policies and Procedures&nbsp;</li>
<li>Training&nbsp;</li>
<li>Personal Development&nbsp;</li>
<li>Reward and Recognition&nbsp;</li>
<li>Operational Governance&nbsp;</li>
</ul>
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Leading Your Team to Better Service Standards

This session offers a chance to revisit childhood and adult immunisations as well as providing updates on any changed which are due in that given year.It will cover changes in the immunisation programme, side effects and contradictions.This session will look at the scenarios on incomplete immunisations.

Immunisation Update - Adults and Children

Physiological Measurements and Vital Signs CC+&nbsp;
&nbsp;
Monitoring physical measurements and vital signs help us to understand how our body is functioning and to detect and monitor any health issues as well as alerting health care professionals to any possible concerns.&nbsp;&nbsp;&nbsp;This is an introductory session on taking patient’s physical measurements and vital signs and developing clinical skills in a safe environment.
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Aim: To gain an understanding of what physical measurements and vital signs are, why they are undertaken and to practice how to accurately perform these and document the results.
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Learning Outcomes: By the end of the session, you will:
&nbsp;
<ul>
<li>Understand what physical measurements are and what they mean.</li>
<li>Learn about vital signs, why and how we take these.</li>
<li>Identify what equipment is needed.&nbsp;</li>
<li>Understand and practice how to assemble and use the equipment.&nbsp;</li>
<li>Take physical measurements and vital signs and accurately record the results.</li>
</ul>

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